
Listening. The forgotten half of communicating.
The whole point of King Communications isn't really about answering for you. It's about listening for you. When your customers call, it's crucial that you hear what they have to say. With your credibility at stake, it's listening and getting the information to someone who knows what to do with it that matters.
King Communications has been honored with the exclusive ATSI 2011 Award of Excellence for the…
Mary Fritz was presented with "Agent of the Quarter" for her outstanding scores on call…
King Communications has been honored with the exclusive ATSI 2011 Award of Excellence for the sixth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK.
King Communications was presented with the award at ATSI's 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX. Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence.
Congratulations to our staff for earning the Pearl Award for six consecutive years!
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